FAQ

Commonly asked questions by dog owners
What do I need to bring to class?
  • A well fitted, decent quality collar or harness
  • Leash (non-retractable)
  • Clicker (if you have one)
  • High value training treats (something your dog finds delicious) 
  • Training pouch (no zip lock bags)
  • Favourite tug toy

Note: Anyone attending Theory Class will be given a FREE training starter pack which includes a training pouch, clicker and treats.

Can I skip the Theory Class?

The Theory Class must be completed before you can start any of the group practical classes. 

Can I pay for training on the day?

Alas, no. We require full payment before any classes can begin. Please call us on 03 8609 9700 to make a payment with a credit or debit card over the phone.

Can I provide the vaccination record on the day of training?

We require both payment and proof of vaccination before training can begin. Please email a photo of your current vaccination record to bookings@melbournedogtrainers.com.au to finalise the booking.

Does my dog need to be desexed?

No.

How many dogs are in each training class?

Puppy Pre-School –  up to 5 puppies with 1 trainer 

Outdoor group classes  –  up to 12 dogs with 2 trainers

Saturday Puppy Social  –  approx 12 dogs with 2 trainers

Can I bring my kids/ partner/ family?

Yes definitely! We encourage the whole family to take part in the training process. This is a great time to get your kids involved in learning how to help build the foundation skills for a calm, confident, resilient member of your family. Student numbers are subject to the covid policy at the time. Generally, two people (per dog) is easy to accommodate but please contact us the day of the class if you wish to bring more than two people.

What if I miss a class?

Puppy Pre-School:                 

You are permitted one ‘make-up’ class if you notify us in advance that you are unable to attend. Full fee cancellation policy applies to all training with less than one business day’s notice. 

Adolescent Play-School:        

Classes progress sequentially from Week 1 to Week 4 so unfortunately there is no option for a ‘make-up’ class in this course.

Basic Obedience:                   

Classes progress sequentially from Week 1 to Week 5. Unfortunately there is no option for a ‘make-up’ class in this course.


What if I need to cancel or reschedule my training?

Cancellation of more than 1 business day’s notice: refundable less the $22 booking fee.

Cancellation of less than 1 business day’s notice: non-refundable, charged the full fee. 

Bookings rescheduled with more than one business day’s notice:  incur a $22 rebooking fee.


Does my puppy need to be fully vaccinated?

All dogs on-site are required to be up to date with their vaccinations. If your puppy has had its first vaccination more than one week prior and is on schedule for the rest of its vaccination program, you can attend group puppy preschool at Melbourne Dog Trainers.

 

Some puppies may not be old enough to have completed their entire course but given the risk vs benefit matrix, it is acceptable to still attend our indoor training yard sessions with other vaccinated puppies. All Melbourne Dog Trainers training grounds are disinfected daily and treated with veterinary grade antiviral before all puppy classes as an extra precaution. If you are concerned, the American Veterinary Society has some great information regarding socialising puppies before they are fully vaccinated:  https://avsab.org/wp-content/uploads/2018/03/Puppy_Socialization_Position_Statement_Download_-_10-3-14.pdf.


Is my puppy too young for Puppy Pre-School?

Puppies have a once in a lifetime chance to get the most of their “critical development phase” (3-17 weeks of age).  This period has the greatest impact on future social behavior and any experiences at this time will mold their future selves. Puppy Pre-School is appropriate for pups from 8 weeks to 14 weeks old at the time of enrolment. Providing your puppy is up to date with their vaccinations, your puppy should be protected sufficiently to attend classes.

https://avsab.org/wp-content/uploads/2018/03/Puppy_Socialization_Position_Statement_Download_-_10-3-14.pdf

Is my dog too old to be trained?

No, it’s never too late to teach an old dog new tricks! We welcome all breeds, temperaments and ages to our training classes. We have an array of different training classes to suit all needs.

What happens if it's hot or raining?

Theory Class, Puppy Pre-School and Private Consultations at Woofers HQ are all done indoors. All other training is done outdoors, so please dress appropriately for the weather conditions.

Our Training Director reserves the right to reschedule an appointment in hazardous situations that may pose a risk to animals or handlers. (e.g. pandemic, extreme heat, lightning). 

Have your own question? Ask us here..

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